Thank you for choosing Kamizu. To ensure product quality and customer rights, please review our return policy:
✅ Eligible Cases
Unopened products in original packaging within 7 days of delivery (with original receipt)
Broken bottles/leakage caused by shipping (provide photos within 24 hours of delivery)
Product quality issues (e.g. abnormal odor/spoilage)
❌ Non-eligible Cases
Personal taste preferences
Improper storage by customer (e.g. not refrigerated as instructed)
Exceeding the return request period
Damaged gift packaging or missing free gifts
🔁 Exchange Process
Contact official customer service with:
Order number
Photos of product + batch number
Video description of the issue
New product will be shipped after approval (free shipping)
Return defective product as instructed
📦 Return Notes
Refunds will be processed within 7 working days after product return confirmation
Promotional sets must be returned as complete sets
International customers bear return shipping costs
